Working with South-Asian immigrants to make virtual care compassionate and more relevant to their needs

Saleema Allana, RN, MScN, PhD

Award: 2023 Compassion and AI Fellowship

  • Compassionate Virtual Care
  • patient-and-community-partnered research
  • South-Asian immigrants

Assistant Professor, School of Nursing at Western University. 

Immigrants experience inequities in their access to and use of healthcare, specifically virtual care (VC). In this project, Saleema will first explore what compassion, equity, trust, and a productive patient-provider relationship means for South Asian (SA) immigrants, in the context of VC. She will then collaborate with SA immigrants to co-create the principles of compassionate VC, specific to their needs. This will advance equitable access to VC as well as will enhance compassion, equity, trust, and a positive patient-provider relationship in the use of VC for SA immigrants in Canada. Compassionate VC will significantly improve patient satisfaction and care outcomes.