Scaling with compassion: Exploring patient partner’s perspectives on sustaining compassionate care while scaling AI and digital health innovations

To achieve population-wide benefits, artificial intelligence and digital healthcare tools and services must scale to new settings without losing their impact. Celia and her team’s goal is to identify challenges and facilitators to maintaining compassionate care throughout the scaling process, based on the experiences of 15-20 people with lived/living experience who have partnered on scaling projects. They will explore how compassionate and person-centered care can be preserved and provide patient-informed strategies to guide the scaling-up of these projects.