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Developing a patient experience curriculum that increases compassionate care

Lisa Hawthornthwaite

Award: Phoenix Project Fellowship (2014)


Co-Sponsor: London Health Sciences Centre

Themes:
  • Medical education and curricula
  • Patient/family/caregiver voices

Lisa chose to use her fellowship to develop a new patient experience curriculum. It was centred on using patient storytellers to prompt frontline staff to reflect on the value of compassion in patient and family centred care, and the behaviors required for this approach. Lisa knew that real patient stories would help to illustrate the concepts of patient- and family centred care. By participating in her project, frontline caregivers gained a deeper appreciation for patient and family perspectives and the importance of building authentic partnerships to deliver quality healthcare.

Hear Lisa Hawthornthwaite talk about her work