MacKay photo

Exploring how individuals with limb loss perceive and experience compassionate care in virtual rehabilitation

Crystal MacKay, BScPT, MHSc, PhD

Award: 2021 Compassion and AI Grant

  • Compassionate Virtual Care
  • Limb Loss
  • Rehabilitation

Scientist, West Park Healthcare Centre

Crystal’s research will increase her knowledge of how to improve compassionate care within a digital environment by exploring patients’ perceptions and experiences of virtual rehabilitation consultations for people with limb loss. Limb loss is a life-altering event that can negatively impact physical and mental health. People with limb loss often have unique rehabilitation needs related to their prostheses that need to be considered when providing virtual care. To date, there is a lack of research on how virtual care consultations impact peoples’ experiences of rehabilitation. To address this gap her team will conduct interviews with people with limb loss who had a virtual care visit at a rehabilitation hospital. Findings will help them understand how to improve the delivery of compassionate care and improve the quality of rehabilitation services in a digital environment.