Engaging people in compassionate care through patient portals and artificial intelligence

Patient portals provide access to critical health information such as test results, but sometimes it is presented in complex medical language. Artificial Intelligence (AI) holds potential to deliver this information more compassionately and in patient-friendly language. In Shelley’s study, patients and doctors will be interviewed to explore patient portal experiences and participate in focus groups to understand if and how AI could be used to deliver information that improves experiences of compassion and patient-provider relationships. This will be a foundational step in co-designing a role for AI to support compassionate healthcare when information is shared through patient portals.