From depersonalization to compassion: co-creating better ways to use messaging technology in primary care

Scientist, Women’s College Hospital Institute for Health Systems Solutions & Virtual Care (WIHV). Electronic messaging in primary care, whether exchanged by team members, specialists, or patients, can reduce barriers to communication. Unfortunately, they also contribute to burnout and risk depersonalization of care. In this work, Jennifer will co-develop ways of using e-messaging technology to advance…

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Preparing or deciding in serious illness? Digital solutions for a digital problem

Clinician-investigator, Department of Family & Community Medicine, University of Toronto. Preparing patients with serious illness for progression of their disease calls for different tools than those used to help patients who are deciding between medical interventions. Tavis will study how family medicine residents and physicians learn in the workplace to support patients as they prepare…

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Using Virtual Patient Simulation as a Training Modality to Build Capacity in Digitally Enabled Compassionate Care Among Nurses and Physicians

Postdoctoral Fellow, Women’s College Hospital COVID-19 forced a rapid shift from in-person to digital care which outpaced the ability for healthcare providers to understand how to translate their skills via digital platforms. Previous work has identified how compassionate care manifests in digital interactions and where gaps exist. Geneviève’s project will explore how to address these…

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