• Getting to Know 2018 AMS Phoenix Fellow Dr. Gary Bloch

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Gary Bloch. Dr. Bloch is a Family Physician at St. Michael’s Hospital and Inner City Health Associates and an Associate Professor at the University of Toronto Department of Family and Community Medicine.     Why did you decide to become a healthcare professional? I had…


  • What is the ‘use’ of patient engagement in organizations?

    Patient engagement as way to inform quality improvement is becoming more and more common. This is a process by which patients (and/or their family caregivers) are asked to use their experiences with health care to help improve policies and programs within organizations. While this form of engagement is related to the imperative for more informed…


  • Our Humanity is the Greatest Healing Power we can Offer

    The personal experience of excellent, compassionate care convinces me that our humanity is the greatest healing power we can offer. When my Mom developed significant cognitive deficits, it became obvious that it was impossible for her to stay in her home. She had lived there alone for over 30 years, far from neighbours and the…


  • Patient Engagement in Health Professions Admissions: Assessing Readiness for Health Professions Education

    The recent 2017 AMS Phoenix conference entitled – Bringing Compassion to Healthcare – Impact of Technology on the Delivery of Compassionate Patient-Centered Care – was an excellent conference. This was an outcome that I expected. However, an unexpected outcome for me related to the production of my Phoenix website profile videotape session which took place…


  • Getting to Know AMS Phoenix Fellow Dr. Kilbertus, Compassion and Professional Identity

    AMS would like to introduce you to our new 2017 Phoenix Fellow, Dr. Frances Kilbertus. Dr. Kilbertus is a Family Physician and Associate Professor, Division of Clinical Science at the Northern Ontario School of Medicine. Why did you decide to become a healthcare professional? I come from a large family that places great value on education.…


  • Change Day Ontario asks you to be the change!

    A nurse sees that people suffering from opioid addiction are being treated differently from other patients and promises to treat them with compassion. A doctor pledges to call and text patients to build stronger relationships. A health care worker commits to introducing themselves by name. What do all of these pledges have in common? They…


  • Spaces and Places: Can Organizations be Compassionate?

    I don’t see patients the way I used to. By that I mean I don’t have a clinical practice where I see patients as an occupational therapist.  But, of course, I see patients. And families and caregivers. I see them in our shared spaces as I walk to my various meetings and they go to…


  • Community engagement vs. Patient engagement in Health Professions Admissions

    As a Phoenix Fellow advancing patient engagement in health professions admissions I commonly hear from colleagues that they are already engaging patients in admissions as the “community” is engaged within their institution’s admissions processes. So it has brought me to the question – “Is community engagement and patient engagement within admissions processes the same type…


  • Patient Engagement within Health Professions Admissions Processes

    The goal of my AMS Phoenix Fellowship is to encourage patient engagement within admissions processes selecting for future health care professionals. One might say that today, patients are most commonly represented “in spirit” within admissions processes. I have chosen the term “in spirit” as the overarching goal of admissions is the selection of health care…


  • Supporting the Physical and Mental Health of Bereaved Families

    I have two projects that I am hoping to advance as part of my AMS Phoenix Fellowship. These are projects that I have been working on and thinking about for some time, but that really needed dedicated time to develop more fully. The first project aims to improve care for patients and family members at…