• Compassionate Care Curriculum

    Getting to Know 2018 AMS Phoenix Fellow Dr. Lucie Pelland

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Lucie Pelland.  Dr. Pelland is an Associate Professor and Associate Director (Physical Therapy), School of Rehabilitation Therapy, Queen’s University. She shares her Phoenix Fellowship with Dr. Beata Batorowicz.   Why did you decide to become a healthcare professional? My motivation to enter the field of rehabilitation was…


  • Compassionate Care Curriculum

    Getting to Know 2018 AMS Phoenix Fellow Dr. Beata Batorowicz

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Beata Batorowicz.  Dr. Batorowicz  is an Assistant Professor, School of Rehabilitation Therapy, Queen’s University. Dr. Batorowicz shares her Fellowship with Dr. Pelland.   Why did you decide to become a healthcare professional? Before coming to Canada, my life evolved around the arts. I studied dance…


  • Technologies and Compassionate Care

    Getting to Know 2018 AMS Phoenix Fellow Dr. Gillian Strudwick

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Gillian Strudwick.  Dr. Strudwick is a Project Scientist in the Information Management Group at Centre for Addiction and Mental Health. Why did you decide to become a healthcare professional? As far back as I can remember, I was interested in being a health professional…


  • Technologies and Compassionate Care

    Getting to Know 2018 AMS Phoenix Fellow Dr. Jay Shaw

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Jay Shaw.  Dr. Shaw is a scientist at Women’s College Hospital Institute for Health System Solutions and Virtual Care.   Why did you decide to become a healthcare professional? Health care is the largest, and in my opinion most important domestic policy program in…


  • Patient Engagement

    Getting to Know 2018 AMS Phoenix Fellow Dr. Gary Bloch

    AMS would like to introduce our new 2018 Phoenix Fellow Dr. Gary Bloch. Dr. Bloch is a Family Physician at St. Michael’s Hospital and Inner City Health Associates and an Associate Professor at the University of Toronto Department of Family and Community Medicine.     Why did you decide to become a healthcare professional? I had…


  • Healthcare Professional Burnout and Resilience

    The Hard Edges of Compassion

    Upon reflection on my first year as an AMS Phoenix Fellow, I did not anticipate how challenging it would be to explain my work on compassion to others. The standard reaction is “Oh…how nice!” Nobody ever says, “Compassion? Why would you care about that!” However, I don’t sense true understanding of the dire need right…


  • Healthcare Professional Burnout and Resilience

    Is compassionate leadership an antidote for health care burnout?

    Can health care be a toxin for those providing care to others?  The drive for cost savings, the increasing complexity of care, the menace of electronic medical records and the emotional challenges of responding to patient suffering put health care professionals at high risk for burnout.  Today, burnout is common among all members of our health…


  • Healthcare Professional Burnout and Resilience

    Exploring the Interwoven Nature of Compassion & Self-Compassion

    I began my AMS Phoenix Fellowship by choosing to attend an indigenous cattail basket weaving workshop. I thought it would be fitting to stimulate my creative and aesthetic potential for the fellowship tasks ahead.  As you can see, I did not deem my skills to be basket-worthy (yet) and instead opted to create a mat.…


  • Patient Engagement

    What is the ‘use’ of patient engagement in organizations?

    Patient engagement as way to inform quality improvement is becoming more and more common. This is a process by which patients (and/or their family caregivers) are asked to use their experiences with health care to help improve policies and programs within organizations. While this form of engagement is related to the imperative for more informed…


  • Patient Engagement

    Our Humanity is the Greatest Healing Power we can Offer

    The personal experience of excellent, compassionate care convinces me that our humanity is the greatest healing power we can offer. When my Mom developed significant cognitive deficits, it became obvious that it was impossible for her to stay in her home. She had lived there alone for over 30 years, far from neighbours and the…